Question 1

What is Certyco?

Accepted Answer

Certyco is where Professionals are evaluated and mentored by independent Industry Experts. Three services: Open Evaluation, a 90-minute evaluation that produces a 4D Scorecard and, for qualifying scores, a Certyco Mark; Mentor Match, one-on-one mentoring sessions with an expert who does the job today; and Evaluation on Demand for employers, which is coming soon. Certyco is operated by Softassure Technologies Ltd.

Question 2

Who can use Certyco?

Accepted Answer

Certyco serves three groups: Professionals, who book an Open Evaluation or request a mentor through Mentor Match; independent Industry Experts, who evaluate and mentor; and Hiring Partners, who search verified profiles to find talent.

Question 3

How does Certyco differ from job boards and online assessments?

Accepted Answer

Job boards match resumes to roles. Online assessments rely on standardized tests or automated scoring. Certyco is different: Professionals are evaluated through structured, expert-led evaluations across all four dimensions. The result is a verified evaluation based on expert judgment, not self-reported claims or automated tests.

Question 4

Is Certyco a job board or a recruiter?

Accepted Answer

No. Certyco is not a job board, recruiter, or staffing agency. It does not post jobs, submit applications, or represent candidates. Certyco is a professional capability verification platform. Professionals are independently evaluated, and Hiring Partners access verified profiles.

Question 5

Which regions does Certyco serve?

Accepted Answer

Certyco currently operates in Canada, the United States, and India.

Question 6

What can I do on Certyco?

Accepted Answer

As a Professional you can create an account, build your profile with AI Resume Import, purchase an evaluation credit, sit a 90-minute Open Evaluation with an Industry Expert and receive your 4D Scorecard and Certyco Mark. You can also request a mentor through Mentor Match without an account. Hiring Partners can search verified profiles and connect with professionals. Evaluation on Demand, for employers, is coming soon.

Question 7

How do I create an account?

Accepted Answer

You can sign up using email and password, or sign in with Google, LinkedIn, or Microsoft. Industry Experts and Hiring Partners are also required to verify a corporate email address after account creation.

Question 8

What is AI Resume Import?

Accepted Answer

AI Resume Import is available to Professionals and Industry Experts. It lets you upload a PDF or DOCX resume to pre-populate profile sections. Your resume file is read in your browser using client-side libraries and the file itself is never uploaded. The extracted text is sent securely to Certyco's servers, where it is processed by an AI service to parse your profile sections. No resume files or extracted text are retained after processing. You review and approve each parsed section before anything is saved to your profile. If you prefer not to use AI Resume Import, you can fill in your profile sections manually through the guided profile setup.

Question 9

What happens after I complete my profile?

Accepted Answer

After completing your profile, you can purchase an evaluation credit and schedule your Open Evaluation. If you would rather start with guidance, request a mentor through Mentor Match. Profile completion tracking shows you which sections still need attention, and you can keep refining your profile at any time.

Question 10

What does 'Expert-Evaluated on Certyco' mean?

Accepted Answer

It means the Professional was evaluated by an independent Industry Expert using Certyco's structured evaluation framework. Certyco is the platform where the evaluation takes place, but the evaluator is an independent expert, not Certyco itself. This distinction ensures independence and credibility.

Question 11

How do I get help?

Accepted Answer

Visit the Support page on Certyco or email support@certyco.com.

Question 12

How does evaluation work?

Accepted Answer

Professionals complete a 90-minute evaluation with an Industry Expert, one on one and recorded with consent, covering four dimensions: Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills. The expert then writes your personalized assessment. The result is a 4D Scorecard with written feedback, and for qualifying scores, a Certyco Mark.

Question 13

How long is the evaluation?

Accepted Answer

The evaluation is 90 minutes, one on one with your Industry Expert. After the session, the expert writes your personalized assessment, including ratings across all four dimensions and detailed feedback on your strengths and development areas.

Question 14

What does an Open Evaluation cost?

Accepted Answer

One payment per evaluation, priced by region: ₹2,999 INR, $125 USD, $149 CAD at the introductory price, against a list price of ₹5,999 INR, $249 USD, $299 CAD. Introductory price for the first 100 evaluations. Your credit never expires, so you can book whenever you are ready.

Question 15

When do I get my results?

Accepted Answer

Your Industry Expert writes up the assessment after the session, and your 4D Scorecard, written feedback and recording land in your account within 3 business days.

Question 16

Do I get the recording?

Accepted Answer

Yes. With your consent given at scheduling, the full session is recorded and the recording is yours to revisit from your account. It is shared with a Hiring Partner only if you give separate, explicit consent.

Question 17

What is the 4D Scorecard?

Accepted Answer

The 4D Scorecard is Certyco’s evaluation output. It contains individual ratings across four dimensions: Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills, along with written expert feedback highlighting your strengths and specific development areas. Whether or not you earn a Mark, the Scorecard gives you a clear picture of where you stand and where to grow. The Scorecard is also visible to Hiring Partners alongside your overall evaluation score.

Question 18

What are the Certyco Marks?

Accepted Answer

The overall evaluation score determines the Certyco Mark. Mark III is awarded for scores of 4.5 and above, Mark II for 4.0 and above, and Mark I for 3.5 and above. Scores below 3.5 complete the evaluation and display the overall score, but no Mark is awarded. Individual dimension scores remain visible to Hiring Partners regardless of Mark outcome.

Question 19

Is evaluation pass/fail?

Accepted Answer

No. Certyco is not pass/fail. Every completed evaluation produces a 4D Scorecard showing exactly where you stand. Scores of 3.5 and above earn a Certyco Mark (I, II, or III). Scores below 3.5 still display your results. You simply do not receive a Mark. Retakes are available if you want to improve your outcome.

Question 20

How long is the Mark valid?

Accepted Answer

The Mark is valid for 12 months. To continue appearing as verified, Professionals must complete a new evaluation after expiry. Profiles remain accessible, but verification status expires if not renewed.

Question 21

Can I retake the evaluation?

Accepted Answer

Yes. Retakes are available at least 3 weeks after your last evaluation, at a discounted fee. Retakes are optional and initiated by the Professional; they are not automatic or required.

Question 22

Do evaluation recordings require consent?

Accepted Answer

Yes. Evaluations are recorded only with the Professional’s consent, given at scheduling. Recordings are shared with Hiring Partners only with additional, explicit consent.

Question 23

Are evaluations monitored by Certyco?

Accepted Answer

Yes. Certyco administrators may silently monitor live evaluations for quality control, fairness, and platform integrity. Monitoring is passive and does not interfere with the evaluation.

Question 24

Do I need to confirm my availability?

Accepted Answer

Yes. Professionals confirm availability every 2 weeks. If not confirmed, your profile is marked unavailable to Hiring Partners.

Question 25

What are the five outcomes of an evaluation?

Accepted Answer

Every completed evaluation produces five outcomes: honest feedback from an Industry Expert who has walked your path, scored development areas across four dimensions, a written assessment signed by your evaluator, interview confidence backed by verified standing, and Hiring Partner visibility when you choose to opt in.

Question 26

Where are Industry Experts located?

Accepted Answer

Certyco’s Industry Expert community currently spans Canada, the United States and India, with a small number of senior practitioners also based in the United Kingdom and in Portugal. Certyco matches you to an Industry Expert by role, domain, platform and availability, and you see the expert’s country when your evaluation is confirmed.

Question 27

Where is my recording stored if my Industry Expert is in the UK or EU?

Accepted Answer

If you have consented to recording as part of the scheduling flow, and your Industry Expert is located in the United Kingdom or the European Union, the recording is stored in our European Union data centre in Germany. The 4D Scorecard you receive after the evaluation is identical in format and content regardless of where the Industry Expert is located. The storage location only affects where the underlying audio and video file is held.

Question 28

Why should I get evaluated on Certyco?

Accepted Answer

A Certyco evaluation gives you five things you cannot get from a resume or online test. Honest, structured feedback from an Industry Expert in your domain. A clear picture of your development areas so you know where to grow next. Interview-style practice that builds confidence for any future opportunity. A written expert assessment yours to keep and attach to any application. And discoverability by Hiring Partners through verified search results. The evaluation is conducted by a qualified Industry Expert, not an algorithm or a keyword match.

Question 29

Is evaluation required to use Certyco?

Accepted Answer

You can create your account and build your profile before scheduling an evaluation. Completing an evaluation is required to appear in Hiring Partner searches. Your verified evaluation is what makes your profile discoverable and credible to employers.

Question 30

How does AI Resume Import work for my profile?

Accepted Answer

Upload a PDF or DOCX resume and the AI parses it into profile sections such as experience, education, skills, and certifications. Your file is read in your browser. The extracted text is sent securely to Certyco's servers for AI-powered parsing into profile sections. You review each section before saving. No resume files or extracted text are retained after processing. If you prefer not to use AI Resume Import, you can fill in your profile sections manually through the guided profile setup.

Question 31

What does profile completion tracking mean?

Accepted Answer

The profile onboarding banner shows which sections of your profile are complete and which still need attention. A thorough profile ensures your evaluation and verified results are presented in full context to Hiring Partners.

Question 32

How should I prepare for my evaluation?

Accepted Answer

Review the role you are being evaluated for and be ready to discuss your experience in depth. The evaluation is structured around all four dimensions. Come prepared to demonstrate your capabilities through concrete examples and real project experience. This is a professional evaluation, not a casual conversation.

Question 33

Can one evaluation be used for multiple opportunities?

Accepted Answer

Yes. Evaluations are tied to a specific role but include verified scores across all four dimensions. Hiring Partners may search by role or by specific verified skills, so your evaluation can surface you for multiple opportunities where your capabilities are relevant.

Question 34

Can I be evaluated for more than one role?

Accepted Answer

Yes. You may pursue evaluations for multiple roles. When you complete an evaluation for a new role, previously verified skills may carry forward, and you are evaluated only on additional or role-specific areas. Each role evaluation builds on your existing profile.

Question 35

Who evaluates me?

Accepted Answer

A verified Industry Expert with relevant experience in your domain, twelve to twenty years into the field and still working in it. Every evaluator is selected for professional credibility and alignment with the role you are being assessed for.

Question 36

What does my evaluation include?

Accepted Answer

Your evaluation is 90 minutes of dedicated Industry Expert time, one on one, followed by the time the expert spends writing your personalized assessment. You receive detailed ratings across all four dimensions (Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills), written expert feedback on your strengths and development areas, a Certyco Mark (for scores 3.5 and above), and a shareable evaluation summary that Hiring Partners can review.

Question 37

Is my evaluation automatically visible to Hiring Partners?

Accepted Answer

No. Your evaluation results are private by default. They become discoverable to Hiring Partners only when you turn on the "Available for Work" toggle on your dashboard. Until you activate that toggle, no Hiring Partner can find you, view your scores, or access any part of your profile. You are in full control of when and whether your evaluation is visible.

Question 38

Is my identity protected even after I make my profile visible?

Accepted Answer

Yes. Even after you turn on "Available for Work," your identity remains hidden. Hiring Partners can see your anonymized evaluation scores, expert feedback, and Certyco Mark, but they cannot see your name, photo, email, phone number, or any other personal details. Your identity is revealed only when a Hiring Partner unlocks your profile, and they can only reach out to you if you are marked available. You are never contacted without choosing to be visible first.

Question 39

How do I get noticed by Hiring Partners?

Accepted Answer

After completing your evaluation, turn on the "Available for Work" toggle on your dashboard. This makes your anonymized, verified 4D Scorecard appear in Hiring Partner searches. Hiring Partners can review your evaluation scores and expert feedback before engaging. The Mark gives them confidence in your capabilities before a single conversation takes place. Your name and contact details are revealed only when a Hiring Partner unlocks your profile.

Question 40

Do I need prior experience?

Accepted Answer

Certyco evaluations are designed for Professionals with practical, role-relevant experience. The evaluation assesses real capability through structured expert judgment. Your readiness is determined during the evaluation itself.

Question 41

Can Hiring Partners contact me directly?

Accepted Answer

Hiring Partners can reach out only after unlocking your profile and only if you are marked available. Certyco does not share your contact details without this step.

Question 42

What happens when my Mark expires?

Accepted Answer

The Mark is valid for 12 months. After expiry, you must complete a new evaluation to continue appearing as verified. This ensures that your verified status reflects current capabilities, not outdated assessments.

Question 43

Can I use Certyco if I am not actively job-seeking?

Accepted Answer

Yes. The best time to get evaluated is when you are not under pressure to find a job. You get honest feedback on where you stand, identify development areas while you have time to work on them, and build a verified record that is ready when the right opportunity appears. You control your availability and decide when your profile is visible to Hiring Partners.

Question 44

When is the right time to get evaluated?

Accepted Answer

When you do not need it. Evaluating while you are working means you have current examples, no pressure shaping your answers, and months of runway to act on what you learn. The Certyco Mark is valid for 12 months. Getting evaluated now means you are ready when the right opportunity appears.

Question 45

Can I get a refund for my evaluation credit?

Accepted Answer

Your credit is yours to keep and never expires. A full refund applies in three cases: if Certyco is unable to find and assign a matching Industry Expert within 3 business days of your evaluation request, if a platform error on Certyco's side prevents your evaluation from being completed, or if an Industry Expert acts inappropriately during your evaluation. All refunds are processed within 5 business days. To request one, email support@certyco.com with your transaction details. For full details, see our Purchase Policy.

Question 46

Do evaluation credits expire?

Accepted Answer

No. Evaluation credits never expire and can be redeemed at any time. Credits are tied to the purchasing account and are non-transferable.

Question 47

What is Mentor Match?

Accepted Answer

One-on-one time with an Industry Expert who does the job you are moving toward, today. It starts with two one-hour sessions on Zoom, built around your resume, your goal and your questions. It suits people changing roles, going deeper on a platform, moving into a new industry, preparing for an evaluation, or closing the gaps an evaluation showed.

Question 48

Who are the mentors?

Accepted Answer

The same Industry Experts who evaluate on Certyco: senior practitioners matched to your role, domain, platform and industry. Your mentor brings real client situations from their own work and how they handle them.

Question 49

How do I request a mentor?

Accepted Answer

Fill in the short form at certyco.com/request with your name, email, LinkedIn profile and goal, or email support@certyco.com. No account is needed. Certyco picks the right Industry Expert for your goal, confirms the match by email, and arranges the sessions with you. Sessions run on Zoom at times that suit you both.

Question 50

What do I get?

Accepted Answer

Two options. Two sessions: recordings of both sessions, session notes, a written development plan. Three sessions: recordings of all three sessions, session notes, a written development plan, a tracker for the plan, templates for every artifact, worked examples. Everything is yours to keep and arrives by email after each session.

Question 51

What does Mentor Match cost?

Accepted Answer

Two sessions: ₹3,999 INR, $169 USD, $199 CAD, against a list price of ₹5,999 INR, $249 USD, $299 CAD. Three sessions: ₹5,999 INR, $249 USD, $299 CAD, against a list price of ₹8,999 INR, $379 USD, $449 CAD. Introductory price for the first 50 matches. Nothing is owed before a match. Once Certyco confirms your mentor, you pay by card, e-transfer or invoice before the first session. You can add sessions as your goals grow.

Question 52

How is Mentor Match different from an evaluation?

Accepted Answer

An evaluation measures you: it produces a 4D Scorecard, possibly a Mark, and can make you visible to Hiring Partners. Mentor Match guides you: there is no score, no Mark, nothing added to your profile and nothing shared with employers. It is time with an expert rather than a course, and it gives you clarity, a direction and a next step rather than a job placement.

Question 53

Are sessions recorded?

Accepted Answer

Yes, with your consent given when the first session is booked, so you can revisit them. Recordings are private: only you, your mentor and Certyco can see them. They are never shared with Hiring Partners and have no effect on any evaluation.

Question 54

What if I need to reschedule, or you cannot match me?

Accepted Answer

If we cannot match you, there is nothing to pay. You can reschedule a session with 24 hours notice by email, and if your mentor cancels we reschedule or refund that session. Once paid, a package is final: sessions not yet held can be rescheduled rather than refunded. Full details are in our Purchase Policy.

Question 55

Who can become an Industry Expert?

Accepted Answer

Industry Experts are carefully selected based on depth of experience, domain credibility, and professional standing. Many join through referrals from existing experts or direct outreach by Certyco. Every new Industry Expert completes an introduction call to validate expertise and establish appropriate evaluation brackets. Corporate email verification is required during account setup.

Question 56

How are Industry Experts selected?

Accepted Answer

Selection is based on a combination of professional background, relevant domain expertise, and alignment with the roles Certyco supports. Certyco prioritizes quality and credibility to maintain the integrity of its expert network, so places are offered selectively.

Question 57

What is expected once I accept an evaluation?

Accepted Answer

Once you accept an evaluation, you are expected to honor the scheduled session, arrive prepared, and conduct a thorough, structured assessment using Certyco’s evaluation framework. Your evaluation directly influences a Professional’s verified outcome, and reliability is essential to maintaining the trust the network depends on.

Question 58

Is there a minimum participation requirement?

Accepted Answer

There are no fixed quotas. However, Industry Experts are expected to participate with reasonable consistency. Consistent, reliable participation strengthens your standing in the network and ensures Certyco can match Professionals with qualified evaluators when needed.

Question 59

How are Industry Experts paid?

Accepted Answer

Industry Experts are paid per completed evaluation. Payment is processed once the full assessment, including ratings and written feedback, is submitted and accepted through Certyco’s quality review. Compensation reflects the standard expected of each evaluation.

Question 60

Can I decline or pause evaluations?

Accepted Answer

Yes. You control your availability and may decline evaluation requests. However, once an evaluation is accepted, Certyco expects you to follow through. If you need to cancel an accepted evaluation, notify Certyco as early as possible so the Professional can be reassigned without delay.

Question 61

What happens if I need to cancel an accepted evaluation?

Accepted Answer

Contact Certyco as soon as possible. Timely communication allows the Professional to be reassigned to another qualified expert. Repeated late cancellations or no-shows may affect your standing in the network and future evaluation assignments.

Question 62

Am I expected to rate generously?

Accepted Answer

Never. Your evaluation is independent. There are no quotas, no pressure from employers, and no incentives tied to outcomes. Certyco is not pass/fail and does not optimize for any score distribution. Your credibility as an evaluator depends on honest, evidence-based assessments.

Question 63

Can I mentor as well as evaluate?

Accepted Answer

Yes. Certyco invites Industry Experts to Mentor Match by fit with a Professional’s role, platform and industry. Mentoring sessions are one on one, about an hour each, held on Zoom at times you agree with the Professional, and paid per session. Mentoring a Professional and evaluating the same person are kept separate.

Question 64

Can I evaluate someone I know?

Accepted Answer

No. Industry Experts cannot evaluate Professionals with whom they have a personal or professional relationship. You may also decline evaluations involving current or recent employers or organizations where a conflict of interest may exist.

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