Question 1

What is Certyco?

Accepted Answer

Certyco is a professional capability verification platform where Professionals are evaluated by independent Industry Experts through structured evaluations. The result is a 4D Scorecard and Certyco Mark that give Hiring Partners verified signal about a Professional’s capabilities. Certyco is operated by Softassure Technologies Ltd.

Question 2

Who can use Certyco?

Accepted Answer

Certyco serves three groups: Professionals seeking expert-verified evaluation, independent Industry Experts who conduct evaluations, and Hiring Partners who access verified profiles to find talent.

Question 3

How does Certyco differ from job boards and online assessments?

Accepted Answer

Job boards match resumes to roles. Online assessments rely on standardized tests or automated scoring. Certyco is different: Professionals are evaluated through structured, expert-led evaluations across all four dimensions. The result is a verified evaluation based on expert judgment, not self-reported claims or automated tests.

Question 4

Is Certyco a job board or a recruiter?

Accepted Answer

No. Certyco is not a job board, recruiter, or staffing agency. It does not post jobs, submit applications, or represent candidates. Certyco is a professional capability verification platform. Professionals are independently evaluated, and Hiring Partners access verified profiles.

Question 5

Which regions does Certyco serve?

Accepted Answer

Certyco currently operates in Canada, the United States, and India.

Question 6

What can I do on Certyco?

Accepted Answer

You can create an account, build your full profile using AI Resume Import, purchase an evaluation credit, schedule and complete a two-hour evaluation with an Industry Expert, and receive your 4D Scorecard and Certyco Mark. Hiring Partners can search verified profiles and unlock candidates. All features are live.

Question 7

How do I create an account?

Accepted Answer

You can sign up using email and password, or sign in with Google, LinkedIn, or Microsoft. Industry Experts and Hiring Partners are also required to verify a corporate email address after account creation.

Question 8

What is AI Resume Import?

Accepted Answer

AI Resume Import is available to Professionals and Industry Experts. It lets you upload a PDF or DOCX resume to pre-populate profile sections. Your resume file is read in your browser using client-side libraries and the file itself is never uploaded. The extracted text is sent securely to Certyco's servers, where it is processed by an AI service to parse your profile sections. No resume files or extracted text are retained after processing. You review and approve each parsed section before anything is saved to your profile. If you prefer not to use AI Resume Import, you can fill in your profile sections manually through the guided profile setup.

Question 9

What happens after I complete my profile?

Accepted Answer

After completing your profile, you can purchase an evaluation credit and schedule your evaluation. Profile completion tracking shows you which sections still need attention. You can continue editing and refining your profile at any time.

Question 10

What does 'Expert-Evaluated on Certyco' mean?

Accepted Answer

It means the Professional was evaluated by an independent Industry Expert using Certyco's structured evaluation framework. Certyco is the platform where the evaluation takes place, but the evaluator is an independent expert, not Certyco itself. This distinction ensures independence and credibility.

Question 11

How do I get help?

Accepted Answer

Visit the Support page on Certyco or email support@certyco.com.

Question 12

How does evaluation work?

Accepted Answer

Professionals complete a two-hour evaluation with a verified Industry Expert. The first 90 minutes is a structured interview (recorded with consent) that covers four dimensions: Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills. The expert then spends 30 minutes writing your personalized assessment. The result is a 4D Scorecard with written feedback, and for qualifying scores, a Certyco Mark.

Question 13

How long is the evaluation?

Accepted Answer

The full evaluation is two hours. You participate in a 90-minute structured interview with your Industry Expert. After the interview, the expert spends an additional 30 minutes writing your personalized assessment, including ratings across all four dimensions and detailed feedback on your strengths and development areas.

Question 14

What is the 4D Scorecard?

Accepted Answer

The 4D Scorecard is Certyco’s evaluation output. It contains individual ratings across four dimensions: Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills, along with written expert feedback highlighting your strengths and specific development areas. Whether or not you earn a Mark, the Scorecard gives you a clear picture of where you stand and where to grow. The Scorecard is also visible to Hiring Partners alongside your overall evaluation score.

Question 15

What are the Certyco Marks?

Accepted Answer

The overall evaluation score determines the Certyco Mark. Mark III is awarded for scores of 4.5 and above, Mark II for 4.0 and above, and Mark I for 3.5 and above. Scores below 3.5 complete the evaluation and display the overall score, but no Mark is awarded. Individual dimension scores remain visible to Hiring Partners regardless of Mark outcome.

Question 16

Is evaluation pass/fail?

Accepted Answer

No. Certyco is not pass/fail. Every completed evaluation produces a 4D Scorecard showing exactly where you stand. Scores of 3.5 and above earn a Certyco Mark (I, II, or III). Scores below 3.5 still display your results. You simply do not receive a Mark. Retakes are available if you want to improve your outcome.

Question 17

How long is the Mark valid?

Accepted Answer

The Mark is valid for 12 months. To continue appearing as verified, Professionals must complete a new evaluation after expiry. Profiles remain accessible, but verification status expires if not renewed.

Question 18

Can I retake the evaluation?

Accepted Answer

Yes. Retakes are available at least 3 weeks after your last evaluation, at a discounted fee. Retakes are optional and initiated by the Professional; they are not automatic or required.

Question 19

Do evaluation recordings require consent?

Accepted Answer

Yes. Evaluations are recorded only with the Professional’s consent, given at scheduling. Recordings are shared with Hiring Partners only with additional, explicit consent.

Question 20

Are evaluations monitored by Certyco?

Accepted Answer

Yes. Certyco administrators may silently monitor live evaluations for quality control, fairness, and platform integrity. Monitoring is passive and does not interfere with the evaluation.

Question 21

Do I need to confirm my availability?

Accepted Answer

Yes. Professionals confirm availability every 2 weeks. If not confirmed, your profile is marked unavailable to Hiring Partners.

Question 22

What are the five outcomes of an evaluation?

Accepted Answer

Every completed evaluation produces five outcomes: honest feedback from an Industry Expert who has walked your path, scored development areas across four dimensions, a written assessment signed by your evaluator, interview confidence backed by verified standing, and Hiring Partner visibility when you choose to opt in.

Question 23

Where are Industry Experts located?

Accepted Answer

Certyco’s Industry Expert community currently spans Canada, the United States and India, with a small number of senior practitioners also based in the United Kingdom and in Portugal. When you schedule an evaluation, you will see the country and city of the Industry Expert at the point of selection. You may choose any available expert whose skills and experience match your evaluation needs.

Question 24

Will my interview be recorded if my Industry Expert is in the UK or EU?

Accepted Answer

If you have consented to recording as part of the scheduling flow, and your Industry Expert is located in the United Kingdom or the European Union, the recording is stored in our European Union data centre in Germany. The 4D Scorecard you receive after the evaluation is identical in format and content regardless of where the Industry Expert is located. The storage location only affects where the underlying audio and video file is held.

Question 25

Why should I get evaluated on Certyco?

Accepted Answer

A Certyco evaluation gives you five things you cannot get from a resume or online test. Honest, structured feedback from an Industry Expert in your domain. A clear picture of your development areas so you know where to grow next. Real interview experience that builds confidence for any future opportunity. A written expert assessment yours to keep and attach to any application. And discoverability by Hiring Partners through verified search results. The evaluation is conducted by a qualified Industry Expert, not an algorithm or a keyword match.

Question 26

Is evaluation required to use Certyco?

Accepted Answer

You can create your account and build your profile before scheduling an evaluation. Completing an evaluation is required to appear in Hiring Partner searches. Your verified evaluation is what makes your profile discoverable and credible to employers.

Question 27

How does AI Resume Import work for my profile?

Accepted Answer

Upload a PDF or DOCX resume and the AI parses it into profile sections such as experience, education, skills, and certifications. Your file is read in your browser. The extracted text is sent securely to Certyco's servers for AI-powered parsing into profile sections. You review each section before saving. No resume files or extracted text are retained after processing. If you prefer not to use AI Resume Import, you can fill in your profile sections manually through the guided profile setup.

Question 28

What does profile completion tracking mean?

Accepted Answer

The profile onboarding banner shows which sections of your profile are complete and which still need attention. A thorough profile ensures your evaluation and verified results are presented in full context to Hiring Partners.

Question 29

How should I prepare for my evaluation?

Accepted Answer

Review the role you are being evaluated for and be ready to discuss your experience in depth. The evaluation is structured around all four dimensions. Come prepared to demonstrate your capabilities through concrete examples and real project experience. This is a professional evaluation, not a casual conversation.

Question 30

Can one evaluation be used for multiple opportunities?

Accepted Answer

Yes. Evaluations are tied to a specific role but include verified scores across all four dimensions. Hiring Partners may search by role or by specific verified skills, so your evaluation can surface you for multiple opportunities where your capabilities are relevant.

Question 31

Can I be evaluated for more than one role?

Accepted Answer

Yes. You may pursue evaluations for multiple roles. When you complete an evaluation for a new role, previously verified skills may carry forward, and you are evaluated only on additional or role-specific areas. Each role evaluation builds on your existing profile.

Question 32

Who evaluates me?

Accepted Answer

Verified Industry Experts with relevant experience in your domain. Not AI, not junior screeners. Every evaluator is selected for their professional credibility and domain alignment with the role you are being assessed for.

Question 33

What does my evaluation include?

Accepted Answer

Your evaluation is two hours of dedicated Industry Expert time: a 90-minute structured interview followed by 30 minutes the expert spends writing your personalized assessment. You receive detailed ratings across all four dimensions (Technical Skills, Domain Expertise, Platform Expertise, and Behavioral Skills), written expert feedback on your strengths and development areas, a Certyco Mark (for scores 3.5 and above), and a shareable evaluation summary that Hiring Partners can review.

Question 34

Is my evaluation automatically visible to Hiring Partners?

Accepted Answer

No. Your evaluation results are private by default. They become discoverable to Hiring Partners only when you turn on the "Available for Work" toggle on your dashboard. Until you activate that toggle, no Hiring Partner can find you, view your scores, or access any part of your profile. You are in full control of when and whether your evaluation is visible.

Question 35

Is my identity protected even after I make my profile visible?

Accepted Answer

Yes. Even after you turn on "Available for Work," your identity remains hidden. Hiring Partners can see your anonymized evaluation scores, expert feedback, and Certyco Mark, but they cannot see your name, photo, email, phone number, or any other personal details. Your identity is revealed only when a Hiring Partner unlocks your profile, and they can only reach out to you if you are marked available. You are never contacted without choosing to be visible first.

Question 36

How do I get noticed by Hiring Partners?

Accepted Answer

After completing your evaluation, turn on the "Available for Work" toggle on your dashboard. This makes your anonymized, verified 4D Scorecard appear in Hiring Partner searches. Hiring Partners can review your evaluation scores and expert feedback before engaging. The Mark gives them confidence in your capabilities before a single conversation takes place. Your name and contact details are revealed only when a Hiring Partner unlocks your profile.

Question 37

Do I need prior experience?

Accepted Answer

Certyco evaluations are designed for Professionals with practical, role-relevant experience. The evaluation assesses real capability through structured expert judgment. Your readiness is determined during the evaluation itself, not by arbitrary filters.

Question 38

Can Hiring Partners contact me directly?

Accepted Answer

Hiring Partners can reach out only after unlocking your profile and only if you are marked available. Certyco does not share your contact details without this step.

Question 39

What happens when my Mark expires?

Accepted Answer

The Mark is valid for 12 months. After expiry, you must complete a new evaluation to continue appearing as verified. This ensures that your verified status reflects current capabilities, not outdated assessments.

Question 40

Can I use Certyco if I am not actively job-seeking?

Accepted Answer

Yes. The best time to get evaluated is when you are not under pressure to find a job. You get honest feedback on where you stand, identify development areas while you have time to work on them, and build a verified record that is ready when the right opportunity appears. You control your availability and decide when your profile is visible to Hiring Partners.

Question 41

When is the right time to get evaluated?

Accepted Answer

When you do not need it. Evaluating while you are working means you have current examples, no pressure shaping your answers, and months of runway to act on what you learn. The Certyco Mark is valid for 12 months. Getting evaluated now means you are ready when the right opportunity appears.

Question 42

Can I get a refund for my evaluation credit?

Accepted Answer

Evaluation credits are generally non-refundable once payment is confirmed. If no expert is available at the time of your request, Certyco conducts a personalized search to find a matching Industry Expert from our network. You are eligible for a full refund in three cases: if Certyco is unable to find and assign a matching expert within 3 business days of your evaluation request, if a platform error on Certyco's side prevents your evaluation from being completed, or if an Industry Expert acts inappropriately during your evaluation. All refunds are processed within 5 business days. To request a refund, visit our Support page with your transaction details. For full details, see our Purchase Policy.

Question 43

Do evaluation credits expire?

Accepted Answer

No. Evaluation credits never expire and can be redeemed at any time. Credits are tied to the purchasing account and are non-transferable.

Question 44

Who can become an Industry Expert?

Accepted Answer

Industry Experts are carefully selected based on depth of experience, domain credibility, and professional standing. Many join through referrals from existing experts or direct outreach by Certyco. Every new Industry Expert completes an introduction call to validate expertise and establish appropriate evaluation brackets. Corporate email verification is required during account setup.

Question 45

How are Industry Experts selected?

Accepted Answer

Selection is based on a combination of professional background, relevant domain expertise, and alignment with the roles Certyco supports. Not every application is accepted. Certyco prioritizes quality and credibility to maintain the integrity of its evaluation network.

Question 46

What is expected once I accept an evaluation?

Accepted Answer

Once you accept an evaluation, you are expected to honor the scheduled session, arrive prepared, and conduct a thorough, structured assessment using Certyco’s evaluation framework. Your evaluation directly influences a Professional’s verified outcome, and reliability is essential to maintaining the trust the network depends on.

Question 47

Is there a minimum participation requirement?

Accepted Answer

There are no fixed quotas. However, Industry Experts are expected to participate with reasonable consistency. Consistent, reliable participation strengthens your standing in the network and ensures Certyco can match Professionals with qualified evaluators when needed.

Question 48

How are Industry Experts paid?

Accepted Answer

Industry Experts are paid per completed evaluation. Payment is processed once the full assessment, including ratings and written feedback, is submitted and accepted through Certyco’s quality review. Compensation reflects the standard expected of each evaluation.

Question 49

Can I decline or pause evaluations?

Accepted Answer

Yes. You control your availability and may decline evaluation requests. However, once an evaluation is accepted, Certyco expects you to follow through. If you need to cancel an accepted evaluation, notify Certyco as early as possible so the Professional can be reassigned without delay.

Question 50

What happens if I need to cancel an accepted evaluation?

Accepted Answer

Contact Certyco as soon as possible. Timely communication allows the Professional to be reassigned to another qualified expert. Repeated late cancellations or no-shows may affect your standing in the network and future evaluation assignments.

Question 51

Am I pressured to pass Professionals?

Accepted Answer

Never. Your evaluation is independent. There are no quotas, no pressure from employers, and no incentives tied to outcomes. Certyco does not optimize for pass rates. Your credibility as an evaluator depends on honest, evidence-based assessments.

Question 52

Can I evaluate someone I know?

Accepted Answer

No. Industry Experts cannot evaluate Professionals with whom they have a personal or professional relationship. You may also decline evaluations involving current or recent employers or organizations where a conflict of interest may exist.

Question 53

What framework do Industry Experts use?

Accepted Answer

Industry Experts use Certyco’s structured evaluation framework, which guides assessment across all four dimensions. The framework ensures ratings are evidence-based and consistent while preserving your independent professional judgment.

Question 54

How are Industry Experts matched to Professionals?

Accepted Answer

Matching is based on role relevance, domain expertise, platform familiarity, and availability. Certyco avoids conflicts of interest and ensures fair distribution of evaluations across its expert network.

Question 55

How does Certyco ensure fairness across Industry Experts?

Accepted Answer

Through standardized evaluation frameworks, evaluation recordings (with consent), and periodic quality reviews. These measures ensure consistent, credible scoring while preserving each Industry Expert’s independent judgment.

Question 56

What happens if an Industry Expert consistently gives extreme ratings?

Accepted Answer

Certyco monitors rating patterns as part of ongoing quality oversight. Significant outliers are reviewed to ensure evaluations remain fair, evidence-based, and aligned with platform standards. This protects both Professionals and the credibility of the network.

Question 57

Do Industry Experts control what Hiring Partners see?

Accepted Answer

No. Industry Experts submit standardized evaluations through Certyco’s framework. Profile visibility and access rules are managed by Certyco according to platform policies.

Question 58

What do Industry Experts get from participating?

Accepted Answer

Beyond fair compensation for each completed evaluation, Industry Experts shape the next generation of senior talent in their domain. You build professional credibility through a verified evaluation track record, stay current by engaging with real industry challenges, apply your expertise in a structured and independent setting outside your day job, set your own pace with full control over your availability, and join an early roster of experts defining a new standard in professional evaluation.

Question 59

What is the value of using Certyco for hiring?

Accepted Answer

Certyco gives you direct access to Professionals who have already been evaluated by independent Industry Experts. You skip the cost of third-party recruiters, agency fees, and early-stage screening overhead. Instead of paying thousands in recruiter commissions or sourcing fees, you start with verified capability data and reach out to candidates directly. This means better-informed decisions at a fraction of the traditional cost.

Question 60

What do I see before unlocking a profile?

Accepted Answer

Before unlocking, you can view the full verified evaluation signal: overall score, detailed scores across all four dimensions, expert feedback (strengths and development areas), evaluated role, Certyco Mark tier, Mark validity, and availability status. This lets you assess real capability before engaging.

Question 61

Can I trust the ratings?

Accepted Answer

Each Mark is backed by a structured evaluation from a verified Industry Expert using Certyco’s standardized framework. Ratings are evidence-based, quality-reviewed, and auditable through evaluation recordings (with consent).

Question 62

Do we still control hiring decisions?

Accepted Answer

Always. Certyco provides evaluation signal. Final hiring decisions remain entirely yours.

Question 63

Is Certyco a replacement for interviews?

Accepted Answer

No. Certyco is a pre-interview signal layer, not a replacement. You still conduct your own interviews and make final hiring decisions.

Question 64

What happens when I unlock a profile?

Accepted Answer

Unlocking reveals the Professional’s personal and contact details, enabling direct outreach. Unlocking is pay-per-connection: nothing is charged upfront, and you pay only when a professional accepts your interest. Evaluation scores and expert feedback are fully visible before you unlock.

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